Contact Us

We'd love to hear from you! Whether you have questions about our mystery boxes, need help with an order, or want to share feedback, here are the best ways to reach us:

📧 Email Support

General Inquiries/Order Issues/Returns & Refunds: @lumoramystery@gmail.com

We typically respond within 24-48 hours during business days.

📱 Social Media

Follow us and send us a message on our social platforms:

• Instagram: @lumoramystery
• TikTok: @lumoramystery
• Facebook: Lumora Mystery

🤖 Live Chat Bot

Use the chat widget in the bottom right corner of our website for instant answers to basic general questions. Our chat bot is available 24/7 and can help with:

• General product information
• Shipping and delivery questions
• Return policy details
• Order status inquiries

For complex issues or personalized support, please email us directly.

⏰ Business Hours

Customer Support:
Monday - Friday: 9:00 AM - 5:00 PM GMT
Saturday - Sunday: Closed

Order Processing:
Monday - Friday: Orders placed before 2:00 PM GMT ship same day or next morning
Weekend orders ship on the next business day

❓ Frequently Asked Questions

Order Issues: Please have your order number ready when contacting us about order-related inquiries.

Returns: Remember that mystery boxes cannot be returned once opened. See our return policy for full details.

Damaged Items: Contact us within 48 hours of delivery with photos for fastest resolution.

We're here to help make your Lumora experience amazing! 💖